Refund & Cancellation Policy
Last updated: 13.06.2026
This Refund & Cancellation Policy explains how cancellations, refunds, corrections, and delivery issues are handled for SignalWisp reports.
SignalWisp provides personalized, floorplan-based Wi‑Fi planning reports. Each report is prepared using the floorplan, Wi‑Fi setup details, goals, constraints, assumptions, and information submitted for that specific request.
For refund, cancellation, correction, or deletion requests, contact:
1. Before floorplan approval
No payment is required before the uploaded floorplan is reviewed.
After you submit a request, SignalWisp first checks whether the floorplan and provided information are usable for a Wi‑Fi planning report.
If the floorplan is not usable, no payment will be requested.
2. Before payment
You may cancel the request at any time before payment.
If no payment has been made, no refund is needed.
You may also request deletion of uploaded files by emailing:
3. After payment but before work starts
If you have paid but SignalWisp has not yet started analysis or report preparation, you may request cancellation and a refund.
To request cancellation, email:
Please include the email address used for the request and, if available, the order/reference number.
4. After work has started
Because each SignalWisp report is personalized to your uploaded floorplan, Wi‑Fi setup, constraints, and selected report goal, refunds are generally not offered once analysis or report preparation has started.
This is because the service time and personalized work have already begun.
However, SignalWisp may still issue a refund where required by applicable law or where a refund is appropriate under this policy.
5. After the report is delivered
Refunds are generally not offered after the personalized PDF report has been delivered.
Refunds after delivery are not normally provided for:
- change of mind;
- deciding not to install the recommended equipment;
- disagreement with a predictive recommendation;
- real-world conditions that differ from the submitted/modelled information;
- missing or inaccurate information provided during intake;
- new requirements after the report was generated;
- newly added floorplans, rooms, devices, or constraints;
- post-installation troubleshooting outside the report scope;
- expected Wi‑Fi performance not being achieved because of installation, cabling, interference, device limitations, router/AP configuration, or other on-site conditions.
6. When a refund may be issued
A refund may be issued if:
- SignalWisp cannot produce the report after payment;
- you were charged twice;
- payment was taken in error;
- the report was not delivered;
- the delivered report materially does not match the purchased service;
- another refund right applies under applicable law.
7. Correction pass
One correction pass is included for report/export errors.
Examples of covered corrections include:
- mislabeled floors;
- wrong device names where correct information was provided before analysis;
- missing information that was provided before analysis;
- obvious PDF export or layout issue;
- factual mistake based on the information submitted before the report was prepared.
The correction pass does not include:
- a new design based on changed requirements;
- new floorplans;
- new device placements;
- new client devices;
- a different optimization goal;
- post-install troubleshooting;
- unlimited revisions;
- a second scenario report.
Correction requests should be sent within 7 days of report delivery.
8. EU consumer withdrawal rights
If you are a consumer in the European Union, you may have a legal right to withdraw from online or distance service contracts within 14 days.
Because SignalWisp reports are personalized and prepared from your submitted floorplan and request details, cancellation/refund rights may be limited once work has started or once the personalized report has been delivered, depending on applicable law and the confirmations you provided before payment.
Before work starts, SignalWisp may ask you to confirm that you want the personalized report preparation to begin before the end of any applicable withdrawal period and that you understand how this may affect cancellation rights.
Nothing in this policy limits rights that cannot legally be limited.
9. Delivery time
Expected delivery is normally stated after the floorplan is accepted and payment is received.
A typical delivery window may be 48–72 hours, depending on complexity, workload, missing information, or technical issues.
If more information is needed, delivery may be delayed until the missing information is provided.
10. How refunds are processed
Refunds are normally returned through the original payment method.
Depending on the payment provider, bank, or card issuer, it may take several business days for the refund to appear.
SignalWisp does not control bank or card-provider processing times.
11. Contact
For cancellation, refund, correction, or deletion requests, contact: